Legal Documents

KeyConnect+

Privacy Policy & Terms of Service  ·  Last Updated: June 2026

KeyConnect+ is a sports, events, and social networking app developed and operated by an individual developer. This Privacy Policy explains how your personal information is collected, used, shared, and protected through our website (www.keychainapps.net), mobile applications, and related services (collectively, the "Services"). By using the Services, you agree to this Privacy Policy.

1 About KeyConnect+ and Our Users

KeyConnect+ provides a digital platform to manage and participate in sports teams, events, and social networking. Our Services are organized around the following user types:

  • Registered User — a user who creates a KeyConnect+ account with a name, email address, and password to access password-protected features
  • Team Admin / Organization — a Registered User with administrator access to manage one or more teams, events, or organizations
  • Player — a sports participant over the age of 13, or the parent/guardian of a youth participant under 13
  • Household Member — another member of a Player's household who uses the Services
  • Fan — a user who accesses only public portions of the Services that do not require an account

Users can post, publish, store, display, stream, and share information about Players, Teams, Events, and other content ("User Content"), including Player data, photos, audio, and video ("Media Content").

2 How We Collect Information

We may collect information about you by various means, including:

  • Directly from you, both online (website, App) and offline
  • Through your use of our Services
  • From Team Admins, Organizations, and other Users who provide information about you
  • From third-party sources and social media platforms you use to engage with us

3 Categories of Information We Collect

3.1 Information You Provide

  • Registered User information such as name, email address, password, mailing address, phone number, and subscription preferences
  • Player information such as name, birthday, gender, email address, mailing address, and phone number
  • Team and event information including team name, location, time zone, sport type, and event details
  • Contact list information (with your prior permission) to invite friends to the App
  • Profile information including photos, bio, sport preferences, and event interests
  • Survey or feedback responses
  • User Content posted to the Services by you or other Users
  • Communications with us via email, phone, in-app messaging, or other channels
  • Chat information when you use team chat and direct messaging features (conversations are recorded and may be shared with our chat service provider)

3.2 Information Collected Automatically

  • Usage details including date, time, length of visits, pages or content accessed, search terms, and frequency of visits
  • Device information including IP address, device type, unique device identifier, operating system, browser type, and mobile network information
  • Location information including general location via IP address and, where you grant permission, precise geolocation from your device

3.3 Information From Team Admins, Organizations, and Other Users

Team Admins and Organizations may provide us with User Content and personal information about you, including eligibility, roster details, scheduling, and performance information. We do not generally control how Team Admins and Organizations input, use, or share this content.

3.4 Anonymized Information

We may collect or convert information into anonymized or aggregate format that does not identify you. Such information may be used for analytics, marketing, and service improvement.

4 Online User Activity & Tracking Technologies

We and our vendors use cookies, pixels, SDKs, and similar technologies ("Activity Tools") to collect Online User Activity when you use our Services. Activity Tools help us identify returning users, analyze traffic patterns, improve the Services, and deliver customized content and advertising.

Most browsers allow you to reject cookies. If you disable cookies, some features of the Services may not function correctly. We endeavor to honor Global Privacy Control (GPC) signals from supported browsers.

5 How We Use Your Information

We use the information we collect to:

  • Provide our Services to you, including maintaining your account and facilitating engagement with Teams and other Users
  • Enable team and organization management, event organization, roster management, and scheduling
  • Allow you to post, share, and interact with content and other users
  • Send transactional communications such as account alerts, event notifications, and service updates
  • Send promotional communications and newsletters (where you have opted in)
  • Respond to your requests, questions, and comments and provide customer support
  • Monitor performance metrics and analyze and improve the Services
  • Personalize your experience and deliver relevant content and advertising
  • Protect the security and integrity of our Services and prevent fraud
  • Comply with applicable legal obligations

6 How We Share Your Information

6.1 User Content

User Content you post publicly through the Services is treated as generally available to the public and may be shared by other users or made available to third-party partners.

6.2 Service Providers

We share information with trusted third-party vendors who help us operate the Services including cloud hosting, analytics, customer support, and advertising networks. These providers are contractually required to maintain appropriate security measures.

6.3 Legal, Security, and Safety

We may disclose your information if required by law, to prevent harm or financial loss, in connection with suspected fraudulent or illegal activity, or to protect the safety of our users or the public.

6.4 Business Transfers

We may transfer personal information in the event of a merger, acquisition, or sale of assets. We will notify you of any such change.

6.5 Advertising Partners

We may share aggregated and/or anonymized personal information with advertising partners. You can opt out via the cookie banner on our website. Some advertisers may be members of the NAI or DAA.

6.6 With Your Consent

We may share your information for other purposes with your explicit consent.

7 Your Privacy Choices

7.1 Marketing Emails

You may opt out of marketing emails at any time by clicking the unsubscribe link in any such email. We will continue sending non-marketing communications such as account alerts.

7.2 Text Messages

If you have opted in to receive text messages, you may opt out at any time by replying STOP to any message. Reply HELP for assistance. Message and data rates may apply.

7.3 Account Information

You may update your account information through the App settings or request deletion by contacting us at privacy@keychainapps.net.

7.4 Location Data

You may disable precise location access through your device settings at any time. We may still collect general location from your IP address.

7.5 Cookies

You may manage cookie preferences through your browser settings or our in-app cookie controls.

7.6 App Notifications

You may opt out of push notifications by adjusting permissions in your mobile device settings or by uninstalling the App.

8 How to Update Your Information

  • Log in to your account and update your profile and communication preferences directly
  • Contact us at privacy@keychainapps.net to request updates to your account information
  • Contact the relevant Team Admin or Organization to request changes to User Content associated with a team or player

We may refuse requests that are unreasonably repetitive, require disproportionate technical efforts, risk the privacy of others, or are impractical.

9 Children's Privacy

KeyConnect+ is intended for users 13 years of age and older. We do not knowingly collect personal information from children under 13 without express parental consent. If you are a parent or guardian and believe we have collected unauthorized information about your child under 13, please contact us at privacy@keychainapps.net and we will promptly delete it.

If you are a California resident under the age of 18, please do not share personal information on any public content channel we offer. If you do post such information, you may request removal by contacting us.

10 Data Retention Policy

We retain your personal information for as long as your account is active and as needed to provide the Services. The following specific retention schedules apply:

Data TypeRetention PeriodAction After Period
Individual User — Past/Expired Event Data3 months after event end dateAnonymized, then deleted
Organization — Past/Expired Event Data6 months after event end dateAnonymized, then deleted
Reporting & Analytics Data (anonymized)1 year after event end datePermanently deleted
Active Account Profile DataWhile account is activeDeleted within 30 days of account deletion request

Upon expiration of the applicable retention periods, all associated event data — including personal information, media content, and analytics records — is permanently and irreversibly deleted from our systems and backups.

11 Data Security

We implement industry-standard physical, administrative, and technical safeguards to protect your personal information, including encryption of data in transit and password-protected accounts with restricted access. No method of transmission or storage is completely secure. In the event of a data breach requiring notification under applicable law, we will notify affected users as required.

12 US State Privacy Rights

Residents of California, Colorado, Connecticut, Delaware, Iowa, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, Virginia, Minnesota (as of July 31, 2025), Maryland (as of October 1, 2025), and Indiana, Kentucky, and Rhode Island (as of January 1, 2026) have the following rights:

  • Right to know the categories and specific pieces of personal information we have collected about you
  • Right to request deletion of your personal information (subject to certain exceptions)
  • Right to correct inaccurate personal information
  • Right to opt out of the sale or sharing of your personal information for targeted advertising
  • Right to non-discrimination for exercising your privacy rights
  • Right to appeal a denied privacy request

To exercise these rights, submit a request to privacy@keychainapps.net.

California (CCPA) — Data Categories Collected

CategoryExamplesCollected
A. IdentifiersName, email, IP address, account nameYes
B. Personal RecordsName, contact info, financial informationYes
C. Protected ClassificationsGender, date of birthYes
D. Commercial InformationTransaction history, purchase historyNo
E. Biometric InformationFingerprints, voiceprintsNo
F. Internet/Network ActivityBrowsing history, interactions with ServicesYes
G. Geolocation DataDevice locationYes
H. Audio/Visual InformationImages, audio, video recordingsYes
I. Professional InformationJob title, work history (applicants only)Yes
J. Education InformationStudent recordsNo
K. InferencesProfile inferences from collected dataNo
L. Sensitive Personal InformationGender, date of birth, precise geolocation onlyYes (limited)

We have not sold personal information for monetary consideration; however, use of targeting cookies may constitute a "sale" under the CCPA. You can opt out via the cookie banner on our website or by contacting us.

Nevada Residents: We do not sell personal information as defined by Nevada law (NRS Chapter 603A). Contact privacy@keychainapps.net for inquiries.

13 European Residents (GDPR)

If you are located in the EU, EEA, UK, or Switzerland, the following rights apply to you under the GDPR:

  • Right of Access — obtain confirmation of whether we process your personal information and receive a copy
  • Right to Rectification — request correction of inaccurate or incomplete personal information
  • Right to Erasure — request deletion of your personal information in certain circumstances
  • Right to Restrict Processing
  • Right to Data Portability — receive your personal information in a structured, machine-readable format
  • Right to Object — object to processing based on legitimate interests
  • Right to Withdraw Consent — at any time without affecting the lawfulness of prior processing
  • Right to Lodge a Complaint — with your local supervisory authority

Legal Bases for Processing

  • Consent — for marketing communications and certain data sharing. We do not knowingly process data of EU/EEA/UK/Swiss residents under the age of 16 without reasonably verified parental consent
  • Performance of a Contract — to provide the Services you have requested
  • Legitimate Interests — for fraud prevention, security, and improving the Services
  • Legal Obligation — to comply with applicable laws and regulations

Cross-Border Data Transfers

Our Services are operated from the United States. Where we transfer personal information from the EU, EEA, UK, or Switzerland, we will provide appropriate safeguards such as standard contractual clauses. To obtain a copy, contact privacy@keychainapps.net. We will respond to GDPR rights requests within 30 days.

14 International Data Transfers

Our Services are operated from the United States. Any information you provide may be stored and processed in the United States and other countries. We will handle your personal information in accordance with this Privacy Policy regardless of where it is stored or accessed.

15 Third-Party Links and Services

The Services may contain links to third-party websites or integrate with third-party platforms such as social media. We are not responsible for the content or privacy practices of such third parties. We encourage you to review their privacy policies before sharing any personal information.

16 Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by posting an updated policy on our website and, where required by law, by sending you a direct notification. Your continued use of the Services after changes are posted constitutes your acceptance of the updated policy.

18 Child Safety

KeyConnect+ is committed to maintaining a safe environment for all users, especially minors. We have a zero-tolerance policy for any content that sexually exploits or harms children in any way.

Our Commitments

  • We prohibit any content that exploits, harms, or endangers minors.
  • We comply with all applicable child safety laws including COPPA (Children's Online Privacy Protection Act).
  • We do not knowingly collect personal information from children under 13 without verifiable parental consent.
  • We report any detected child sexual abuse material (CSAM) to the National Center for Missing & Exploited Children (NCMEC) and relevant authorities.

Reporting Child Safety Concerns

If you encounter any content or behavior that endangers a child's safety within KeyConnect+, please report it immediately:

All reports are reviewed promptly. Accounts found violating child safety policies will be permanently banned and reported to appropriate authorities.

Emergency: If a child is in immediate danger, contact your local emergency services (911 in the US) immediately. You can also report to NCMEC at cybertipline.org or call 1-800-843-5678.
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19 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

For EU/EEA/UK residents, the individual developer operating KeyConnect+ is the data controller for personal information collected through the Services.

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⚠ Important Notices — Please Read Before Continuing
  • These Terms include a class action waiver and waiver of jury trials
  • These Terms require binding arbitration on an individual basis to resolve most disputes
  • These Terms limit the remedies available to you in the event of a dispute
These Terms of Service ("Terms") are a legal agreement between you ("you" or "User") and the individual developer operating KeyConnect+ ("KeyConnect+," "I," "my," or "me"), governing your access to and use of the KeyConnect+ website at www.keychainapps.net, the mobile application (the "App"), and any related services (collectively, the "Services"). By using the Services, you agree to be bound by these Terms.

1 Registration & Account

To access certain features of the Services, you may be required to register for an account ("Account"). By registering, you agree to:

  • Provide true, accurate, current, and complete Registration Data
  • Maintain and promptly update your Registration Data
  • Keep your password confidential and not share your Account with anyone
  • Notify us immediately at privacy@keychainapps.net of any unauthorized use of your Account

You represent that you are (i) of legal age to form a binding contract and (ii) not barred from using the Services under applicable law. You agree not to create an Account using a false identity, on behalf of someone other than yourself, or if you have been previously removed or banned from the Services.

2 KeyConnect+ Services

KeyConnect+ provides a digital platform for sports management, events, and social networking. Our Services include:

  • Team and organization management
  • Event creation, scheduling, and registration
  • Watching, modifying, or sharing video clips and other content
  • Engaging with other Users such as family, friends, and fans
  • Connecting through in-app messaging, alerts, forums, and other features
  • Live streaming or replaying Events
  • Other features and functionality that may be made available through the Services

KeyConnect+ is not responsible for the practices of Organizations or Teams that KeyConnect+ does not own or control.

3 Accessing Content Through the Services

You agree to use the Services and any content you access only for your own personal, non-commercial use and in compliance with all applicable laws. All materials available through the Services ("Content") are protected by copyright and other intellectual property laws.

Subject to these Terms, we grant you a worldwide, non-exclusive, non-sublicensable, and non-transferable license to use Content solely for the purpose of using the Services. Any use beyond this is expressly prohibited without prior written permission.

We reserve the right to remove any Content from the Services at any time, for any reason, in our sole discretion and without notice. You agree not to rely on the Services as the sole storage location for any content that is important to you.

4 Ownership & Intellectual Property

KeyConnect+ and its licensors own all rights, title, and interest in the Services and Content, including but not limited to computer code, artwork, animations, sounds, audiovisual effects, methods of operation, moral rights, and documentation.

You acknowledge and agree that you have no ownership or property interest in your Account, and all rights in and to your Account are owned by KeyConnect+.

"KeyConnect+" and related logos are trademarks or service marks of the individual developer and may not be copied or used without prior written permission.

Any Feedback you submit grants KeyConnect+ a fully paid, royalty-free, perpetual, irrevocable, worldwide, non-exclusive, and sublicensable license to use, reproduce, modify, and distribute that Feedback in any manner.

5 User Content

You are legally responsible for all User Content uploaded or stored through your Account. KeyConnect+ reserves the right to review, edit, remove, or refuse to post any User Content for any or no reason, and to terminate or suspend your access for violations of these Terms.

KeyConnect+ claims no intellectual property rights over your User Content — it remains yours. However, by posting User Content, you grant KeyConnect+ an irrevocable, worldwide, royalty-free license to host, use, copy, store, distribute, display, modify, and create derivative works of such content as necessary to provide and improve the Services.

User Content Warranties

You represent and warrant that your User Content: (1) does not infringe any third-party intellectual property, privacy, or publicity rights; (2) does not defame any person; (3) does not contain harmful code; and (4) if it contains third-party names, likenesses, or voices, you have obtained all necessary consents.

Minor Data

If you post User Content relating to a minor under the age of 13 ("Minor Data"), you represent and warrant that you are the parent or guardian of such minor, or have obtained verifiable parental consent. If consent is withdrawn, you must promptly remove the Minor Data from the Services.

6 App Stores

The availability of the App is dependent on the third-party platform from which you received the App license (e.g., Apple App Store or Google Play). These Terms are between you and KeyConnect+, not the App Store. KeyConnect+, not the App Store, is solely responsible for the App, its content, maintenance, support, and warranty.

Your license to use the App is conditioned on your compliance with all applicable App Store terms. You acknowledge that the App Store company and its subsidiaries are third-party beneficiaries of these Terms and have the right to enforce them.

7 Privacy

Your use of the Services is also governed by our Privacy Policy (see the Privacy Policy tab above), available at www.keychainapps.net. Our Privacy Policy is incorporated by reference into these Terms.

8 Conduct Policy

By using the Services, you agree to comply with this Conduct Policy at all times. Any violation may result in suspension or termination of your access.

8a. Prohibited Conduct

You agree not to upload, post, or transmit any content or engage in any activity that:

  • Is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable
  • Is hateful or discriminatory based on race, ethnicity, gender, religion, or other protected characteristics
  • You do not have a right to transmit under any law or contractual relationship
  • Contains software viruses or any code designed to disrupt, destroy, or limit the functionality of any computer hardware or software
  • Constitutes unsolicited advertising, spam, chain letters, or pyramid schemes
  • Infringes any patent, trademark, trade secret, copyright, or other proprietary right
  • Impersonates any person or entity or misrepresents your affiliation
  • Interferes with the Services, servers, or networks connected to the Services
  • Is harmful to minors in any manner
  • Involves intentionally creating and/or logging into multiple accounts

8b. System and Network Security

You are prohibited from violating the security of any system or network comprising the Services, including unauthorized access or probing, unauthorized monitoring of traffic, denial of service attacks, forging headers, and using means to avoid access limitations.

8c. Enforcement

KeyConnect+ reserves the right to investigate violations, remove or disable access to content, and report activity to law enforcement. To report a violation, contact privacy@keychainapps.net.

9 Sports Injury, Physical Activity & Assumption of Risk

KeyConnect+ is a platform that facilitates the organization and participation in sports teams, events, and related physical activities. BY USING THE SERVICES TO ORGANIZE, JOIN, OR PARTICIPATE IN ANY SPORTING EVENT, ACTIVITY, OR IN-PERSON GATHERING, YOU EXPRESSLY ACKNOWLEDGE AND AGREE TO THE FOLLOWING:

9.1 Assumption of Risk

Sports and physical activities involve inherent risks of injury, illness, or death. By participating in any activity organized or facilitated through KeyConnect+, you voluntarily assume all risks associated with such participation, including but not limited to risks arising from the negligence of other participants, organizers, or third parties.

9.2 Release of Liability for Physical Injury

You hereby release, waive, discharge, and covenant not to sue KeyConnect+ and its individual developer, successors, and assigns from any and all claims, demands, losses, liabilities, or damages arising out of or related to any physical injury, bodily harm, illness, death, or property damage sustained in connection with any event, activity, or in-person gathering organized, promoted, or facilitated through the Services, whether caused by negligence or otherwise.

9.3 No Endorsement of Events or Activities

KeyConnect+ does not organize, supervise, sponsor, or endorse any specific sporting event, team activity, or in-person gathering listed or facilitated through the Services. We make no representations regarding the safety, qualifications of organizers, availability of medical personnel, adequacy of facilities, or suitability of any activity for any participant. You are solely responsible for evaluating the safety and appropriateness of any activity before participating.

9.4 Medical Conditions

You represent that you are in adequate physical condition to participate in any activity you engage in through the Services, and that you have consulted with a qualified medical professional if necessary. KeyConnect+ is not responsible for any health-related consequences arising from your participation in any activity.

10 User-to-User Interactions & Safety

10.1 No Responsibility for User Conduct

KeyConnect+ is not responsible for the conduct, actions, or omissions of any user, whether online or offline. We do not conduct background checks, verify the identity, credentials, or qualifications of any user, coach, team administrator, or event organizer. You interact with other users entirely at your own risk.

10.2 Offline Meetups & In-Person Events

KeyConnect+ is not a party to any in-person meeting, event, or activity arranged between users through the Services. We are not responsible for any harm, injury, loss, or damage that occurs as a result of any offline interaction between users, including but not limited to physical assault, harassment, stalking, theft, or property damage. You assume full responsibility for your safety when meeting or interacting with other users in person.

10.3 Harassment, Stalking & Doxxing

If you experience harassment, stalking, threats, doxxing, or any other abusive behavior from another user, please report it immediately to privacy@keychainapps.net. While we take such reports seriously and will investigate, KeyConnect+ is not liable for the harmful actions of other users. We encourage you to contact local law enforcement if you believe you are in immediate danger.

10.4 Location Sharing

The Services may allow users to share location information in connection with events and activities. You acknowledge that sharing your location carries inherent risks and you do so voluntarily. KeyConnect+ is not responsible for any harm arising from location data you choose to share with other users.

10.5 Not a Background Check Service

KeyConnect+ does not perform background checks on any user, coach, team administrator, organization, or event organizer. Parents and guardians are solely responsible for determining the appropriateness of their child's interactions with other users through the Services.

11 Live Streaming, Recording & Publicity Rights

11.1 Consent to Recording

By attending, organizing, or participating in any event that is live streamed or recorded through the Services, you consent to being filmed, photographed, recorded, and broadcast, and you grant KeyConnect+ and other users the right to use such recordings as permitted under these Terms and our Privacy Policy.

11.2 Organizer Responsibility

If you use the Services to live stream or record an event, you are solely responsible for: (a) obtaining all necessary consents from participants, spectators, and venue owners; (b) complying with all applicable recording, broadcasting, and privacy laws; (c) obtaining any required licenses from venues, leagues, or governing bodies; and (d) ensuring you have the right to broadcast any music, logos, or other third-party intellectual property that may appear in your stream or recording.

11.3 Minor Recording

If you live stream or record any content that includes minors, you represent and warrant that you have obtained verifiable written consent from the parent or legal guardian of each minor who appears. You are solely responsible for compliance with all applicable laws governing the recording and publication of images or video of minors.

11.4 No Liability for Unauthorized Recording

KeyConnect+ is not responsible for any unauthorized recording, streaming, or distribution of your likeness, image, or voice by other users. If you believe your image or likeness has been used without your consent, please contact us at privacy@keychainapps.net.

12 Account Suspension & Termination

12.1 Our Right to Terminate

KeyConnect+ reserves the right to suspend, restrict, or permanently terminate your account and access to the Services at any time, for any reason or no reason, with or without notice, including but not limited to: (a) violation of these Terms or our Conduct Policy; (b) conduct harmful to other users, third parties, or KeyConnect+; (c) fraudulent, deceptive, or illegal activity; or (d) extended inactivity.

12.2 Effect of Termination

Upon termination of your account: (a) your right to access and use the Services immediately ceases; (b) we may delete your account data and User Content subject to our Data Retention Policy; (c) you will not be entitled to any refund, compensation, or continued access; and (d) all provisions of these Terms that by their nature should survive termination shall survive.

12.3 No Re-Registration After Ban

If your account has been permanently terminated or banned for violations of these Terms, you are prohibited from creating a new account or accessing the Services under any other name, email address, or identity. Circumventing a ban is itself a violation of these Terms and may result in further legal action.

12.4 Right to Discontinue Service

As an individually developed application, KeyConnect+ reserves the right to modify, suspend, or permanently discontinue the Services, or any part thereof, at any time and without prior notice or liability to you. We make no guarantee of continuous availability, uptime, or uninterrupted access. You agree that KeyConnect+ shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Services.

13 Accuracy of Information & Event Data

The Services allow users to post and share sports scores, rosters, schedules, statistics, standings, and other event-related information. KeyConnect+ does not verify, validate, or endorse the accuracy, completeness, or timeliness of any such information. You acknowledge and agree that:

  • All event data, scores, rosters, and schedules posted through the Services are provided by users and may be inaccurate, incomplete, or outdated
  • KeyConnect+ is not responsible for any decisions made in reliance on information posted through the Services
  • Any disputes regarding the accuracy of event data should be resolved directly between the users involved
  • KeyConnect+ has no obligation to correct, update, or remove inaccurate information posted by users, though we reserve the right to do so

14 Third-Party Login & Integrations

The Services may offer the ability to register or log in using third-party authentication services such as Google Sign-In, Apple Sign-In, or other OAuth providers ("Third-Party Login Services"). By using any Third-Party Login Service, you acknowledge and agree that:

  • Your use of Third-Party Login Services is subject to the terms and privacy policies of those third parties, which are independent of these Terms
  • KeyConnect+ is not responsible for any outage, data breach, error, or service interruption caused by any Third-Party Login Service
  • KeyConnect+ is not responsible for any unauthorized access to your account resulting from a compromise of your third-party credentials
  • Revoking KeyConnect+'s access through a Third-Party Login Service does not automatically delete your KeyConnect+ account — you must separately request account deletion

We may also integrate with third-party services such as mapping, analytics, and social media platforms. KeyConnect+ is not responsible for the availability, accuracy, or practices of any third-party service or integration.

15 Beta Testing

From time to time, we may make certain features available through beta testing ("Beta Features"). Beta Features are not publicly available and are offered solely for testing and evaluation purposes. You acknowledge that Beta Features may not operate as expected, and all information related to a Beta Feature is confidential and must not be shared with any other person.

16 Your Liability & Indemnification

You are solely responsible for your activities on the Services, including all content you submit. You agree to indemnify and hold harmless KeyConnect+ and its successors and assigns against any and all third-party claims, losses, liabilities, damages, and expenses (including reasonable attorneys' fees) arising out of or related to:

  • Any violation of law or regulation from your use of the Services
  • Any actual or alleged breach of your obligations under these Terms, including violations of the Conduct Policy
  • Any actual or alleged infringement of third-party intellectual property rights by User Content you submit

KeyConnect+ takes no responsibility for any damages or injuries arising from your use of content provided through the Services (e.g., sports drills or training videos). Such content is for informational purposes only. You accept all responsibility and release KeyConnect+ from any liability arising from your use of such content.

17 No Warranties

The Services and Content are provided on an "as is" and "as available" basis without warranties of any kind, express or implied. You expressly agree that use of the Services is at your sole risk. KeyConnect+ disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
We do not endorse, approve, or verify any posted User Content on the Services and shall not be responsible or liable in any manner for any User Content posted on the Services.

Some jurisdictions do not allow the limitation or exclusion of certain warranties, so some of the above exclusions may not apply to you.

18 Limited Liability

In no event shall KeyConnect+ be liable for any indirect, special, incidental, consequential, or punitive damages (including but not limited to loss of use, loss of profits, or loss of data) whether in an action in contract, tort (including negligence), equity, or otherwise, arising out of or in any way connected with the use of or inability to use the Services.
KeyConnect+'s aggregate liability for any actual and direct damages shall not exceed the amounts you paid to KeyConnect+ during the prior 12-month period or $100, whichever is greater.

Some jurisdictions do not allow the limitation or exclusion of certain damages, so some of the above may not apply to you.

19 Dispute Resolution & Arbitration Agreement

KeyConnect+ is committed to resolving disputes fairly and efficiently. These Terms apply to all users of the Services, including users who access the Services free of charge. All users are fully bound by this dispute resolution process.

19.1 Step 1 — Mandatory Informal Resolution (30 Days)

Before filing any legal claim, you must first contact us in good faith and attempt to resolve the dispute informally. Send a written Notice of Dispute to privacy@keychainapps.net describing: (a) the nature and basis of your claim; (b) the specific relief you are seeking; and (c) your contact information. We will respond within 15 business days. Both parties agree to negotiate in good faith for 30 days from the date the Notice is received. Many disputes can and should be resolved at this stage without any further action.

19.2 Step 2 — Small Claims Court

If informal resolution fails and your claim qualifies, either party may bring an individual action in small claims court in Harris County, Texas, or in the small claims court of your county of residence, provided the claim remains within that court's jurisdictional limits (typically claims under $10,000). Small claims court is faster, cheaper, and does not require an attorney. This option is available to all users regardless of whether they are free or paid users.

19.3 Step 3 — Binding Arbitration (Claims Over $10,000 or Not Eligible for Small Claims)

If your dispute cannot be resolved informally and does not qualify for small claims court, it shall be resolved by final and binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, available at www.adr.org. No prior agreement with AAA is required — arbitration is initiated by filing a demand directly with AAA.

The arbitration shall be conducted by a single, neutral arbitrator. If your claim is $10,000 or less, you may choose whether the arbitration is conducted: (a) solely on written submissions; (b) by telephone or video conference; or (c) in person in Harris County, Texas, or your county of residence. Each party shall bear its own attorneys' fees. AAA filing fees will be allocated according to the AAA Consumer Arbitration Rules (typically $200 or less for claims under $10,000). The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

19.4 Why AAA and Not JAMS

KeyConnect+ has chosen AAA over JAMS as our arbitration provider because AAA's Consumer Arbitration Rules are specifically designed to be accessible and affordable for individual consumers, with lower filing fees and consumer-friendly procedures. Neither party needs a pre-existing agreement or account with AAA to use this process.

19.5 Class Action Waiver

All claims and disputes within the scope of this arbitration agreement must be brought on an individual basis only, and not as a plaintiff or class member in any purported class, collective, representative, or private attorney general action. The arbitrator may not consolidate more than one person's claims and may not preside over any class or representative proceeding.
The parties hereby waive their constitutional and statutory rights to go to court and have a trial in front of a judge or a jury for any claim subject to this arbitration agreement.

19.6 Exceptions to Arbitration

The following claims are NOT subject to arbitration and may be brought in court: (a) claims for emergency injunctive or equitable relief to prevent irreparable harm pending arbitration; (b) claims of defamation; (c) claims of violation of the Computer Fraud and Abuse Act; (d) claims of infringement or misappropriation of patent, copyright, trademark, or trade secrets. For any litigation permitted under this Agreement, the parties agree to submit to the personal jurisdiction of the state and federal courts located in Harris County, Texas.

19.7 Survival

This Arbitration Agreement will survive the termination of your relationship with KeyConnect+ and continues to apply to all claims arising before termination.

20 DMCA — Copyright Infringement

KeyConnect+ respects intellectual property rights and will respond to valid claims of copyright infringement. To file a DMCA notice, send the following to privacy@keychainapps.net:

  1. Description of the copyrighted work you believe has been infringed
  2. Description of the infringing material and information sufficient to locate it
  3. Your contact information (address, telephone number, and email address)
  4. A statement of good faith belief that the use is not authorized by the copyright owner or by law
  5. A statement, signed under penalty of perjury, that the information in your notice is accurate and you are authorized to act on behalf of the copyright owner
  6. Your physical or electronic signature

21 General Provisions

Governing Law

These Terms will be governed and interpreted under the laws of the State of Texas, consistent with the Federal Arbitration Act, without giving effect to any conflict-of-law principles.

Assignment

These Terms and your rights hereunder may not be assigned, subcontracted, delegated, or otherwise transferred by you without KeyConnect+'s prior written consent. Any attempted transfer in violation of the foregoing will be null and void.

Force Majeure

KeyConnect+ shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including acts of God, war, terrorism, fire, floods, accidents, or strikes.

Severability & Waiver

If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force and effect. Any waiver or failure to enforce any provision on one occasion will not be deemed a waiver of any other provision.

Entire Agreement

These Terms, together with the Privacy Policy and any other policies incorporated by reference, constitute the final, complete, and exclusive agreement of the parties and supersede all prior discussions and agreements.

Changes to These Terms

These Terms are subject to change at any time in KeyConnect+'s sole discretion. When changes are made, an updated version will be posted on the Website. Your continued use of the Services after changes are posted constitutes your acceptance of the updated Terms.

Survival

Sections 4, 5, 8, 10, 11, 12, 13, 14, and 15 of these Terms shall remain in full force and effect notwithstanding any termination.

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22 Contact Us

If you have any questions about these Terms of Service, please contact us:

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